Effective Date: [1st October 2024

Nine Media Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our chatbot product, and engage with our AI marketing services. This policy complies with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

1. Information We Collect

We may collect the following types of personal information when you interact with our website, chatbot, and AI marketing services:

  • Personal Information: Names, email addresses, phone numbers, and other contact details provided through contact forms, chatbots, or newsletter sign-ups.
  • Device Information: IP addresses, browser types, operating systems, and other technical data when you visit our website.
  • Chatbot Interaction Data: Conversations and interactions with our chatbot product, including any information you voluntarily provide.
  • Marketing and Analytics Data: Behavioral data collected through our AI marketing tools, including engagement with advertisements, page visits, and campaign performance.
  • Cookies and Tracking Technologies: We may use cookies to enhance your experience and gather insights about your preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To provide our chatbot services, AI marketing solutions, and other digital services.
  • Communication: To respond to inquiries, provide customer support, and send updates or information about our services.
  • Marketing: To deliver personalized marketing content, advertisements, and promotional materials.
  • Improvement of Services: To monitor website performance, enhance our chatbot and AI products, and improve the user experience.
  • Compliance: To comply with any applicable laws and regulations.

3. Sharing of Your Information

We may share your personal information in the following instances:

  • Third-Party Service Providers: We may engage third-party vendors (e.g., hosting services, analytics providers) to assist in delivering our services. These providers will have access to your information solely for the purpose of performing these tasks on our behalf.
  • Legal Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or enforce our policies.
  • Business Transactions: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

4. Data Security

We take appropriate technical and organizational measures to secure your personal information and protect it against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal information.
  • Withdraw Consent: You may withdraw consent for our use of your personal information, particularly in relation to marketing communications, at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and gather information about website usage. You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

8. International Data Transfers

While we are based in New Zealand, some of our third-party providers may process information in countries outside of New Zealand. Where this occurs, we ensure that adequate safeguards are in place to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Nine Media Limited
privacy@ninemedia.co.nz